Shree Swami Samarth Dudh Dairy Farm

Effective: 21 November 2025

Privacy Policy

Shree Swami Samarth Dudh Dairy Farm (“we”, “our”, or “us”) respects your privacy. This Policy explains what data we collect when you visit shreeswamimilk.online, subscribe to our services, or interact with our team, why we collect it, and how we protect it. By using our website or services you agree to the practices described below.

1. Information we collect

  • Contact details: name, phone number, email, postal address, and WhatsApp numbers submitted via forms, calls, or messaging apps.
  • Delivery preferences: product selection, quantity, delivery slot, billing notes, and subscription duration.
  • Payment information: UPI IDs, transaction references, or cheque details shared voluntarily. We never store full card numbers.
  • Technical data: IP address, browser type, device information, and pages viewed. These are captured via server logs and analytics cookies.
  • Communications: emails, WhatsApp chats, or support tickets retained for dispute resolution and training.

2. How we use your data

  • To activate, pause, or modify your milk delivery subscription.
  • To send invoices, payment reminders, or service updates.
  • To respond to inquiries, complaints, or feedback.
  • To personalize offers, loyalty programs, or educational content about dairy nutrition.
  • To comply with FSSAI regulations, municipal audits, or tax requirements.
  • To detect fraud, spam, or malicious activity affecting our website.

3. Legal bases for processing

We process personal data under the following bases: consent (when you submit a form or opt-in to marketing), contractual necessity (to fulfill subscriptions), legal obligations (billing, taxation, and food safety records), and legitimate interest (improving operations and safeguarding our services).

4. Sharing & disclosure

We do not sell personal data. Limited sharing takes place with:

  • Trusted delivery staff and distributors who require your address and contact number to deliver products.
  • Payment processors (UPI apps, banks) for reconciling transactions.
  • Regulatory bodies or law enforcement when legally required.
  • Technology providers that host our website, email, analytics, or cloud backups, each bound by confidentiality agreements.

5. Cookies & analytics

Our site uses essential cookies to enable navigation, preference cookies to remember your language, and analytical cookies (such as Google Analytics) to measure performance. Advertising cookies may be placed by Google AdSense to display personalized ads. You can manage cookie preferences through your browser settings or by reviewing our Cookie Policy.

6. Data retention

Subscription and billing information is retained for up to 8 years to satisfy accounting laws. Marketing consents are reviewed annually. If you request deletion, we will remove non-essential data within 30 days unless law or contract requires otherwise.

7. Data security

We implement encryption for email gateways, role-based access controls for staff, antivirus monitoring on delivery devices, and routine password rotations. Physical records are stored inside a locked office accessible only to authorized personnel.

8. Your rights

  • Request access to the personal data we hold about you.
  • Ask for corrections if information is inaccurate or outdated.
  • Withdraw marketing consent at any time.
  • Request deletion where retention is not required by law.
  • Opt out of targeted advertising cookies.

To exercise these rights, email [email protected] or write to us at the postal address provided below.

9. Children’s privacy

Our services are intended for adults managing household purchases. We do not knowingly collect data from children under 13. If a guardian learns a child has shared data with us, please contact us and we will delete it promptly.

10. International transfers

Our servers are hosted in India. If any service provider stores data outside India, we ensure they follow comparable safeguards and agreements.

11. Updates to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Revisions will be posted on this page with a new effective date. Major updates will be communicated by email or website notifications.

12. Contact information

Data Protection Lead
Shree Swami Samarth Dudh Dairy Farm
At Dhanori Post, Sawargaon, Latur 413531, Maharashtra, India
Phone: +91 77190 12123
Email: [email protected]